Return & Refund Policy

KKWEBMART DIGITAL SOLUTIONS ("KKWEBMART", "we", "our") specializes in intangible, highly customized digital engineering: custom software architectures, native mobile apps, artificial intelligence automation, API middleware, and cloud database integrations.

Unlike off-the-shelf boxed merchandise, each project involves dedicated senior engineering hours, bespoke code writing, systems design, and dedicated infrastructure provisioning. Our return and refund policy is therefore structured around Verifiable Project Milestones to protect both our clients and our engineering teams.

Depending on the lifecycle stage of your project, the following cancellation terms apply:

Stage 1: Pre-Kickoff Cancellation (Within 24–48 Hours)

If you decide to cancel your project within twenty-four to forty-eight (24–48) hours of paying the initial advance deposit, and our engineering team has not yet commenced discovery sessions, wireframing, or server provisioning, you are entitled to a 100% Refund minus non-recoverable payment gateway merchant processing charges (typically 2% to 3%).

Stage 2: Mid-Project Cancellation (During Active Sprints)

If a project is halted mid-stream by the Client:

• Completed & Approved Milestones: Non-refundable. All source code, design systems, and database artifacts generated for settled milestones are handed over to the Client immediately.
• Current In-Progress Milestone: Calculated on a pro-rata basis based on verifiable sprint hours logged and completed deliverables.
• Uncommenced Future Milestones: Any advance retainers deposited for future phases that have not commenced will be 100% Refunded or credited to the Client's balance.

Stage 3: Post-Launch & Final Sign-Off

Once a project undergoes final User Acceptance Testing (UAT), is signed off, deployed to production servers or app stores, and repository access is transferred, milestone fees are Non-Refundable. Any post-launch functional bugs are resolved free of charge under our 30-Day Warranty.

Certain external infrastructure expenses are incurred directly with upstream technology providers on the Client’s behalf and are strictly non-refundable:

• Messaging Credits: Pre-purchased Meta WhatsApp Business Cloud API credits or SMS DLT gateway units.
• Cloud & Server Provisions: Dedicated servers, virtual machines, and databases purchased from AWS, GCP, Cloudflare, or Hostinger.
• Domains & SSL: Domain name registrations, SSL certificates, and enterprise security licenses.
• Payment Gateway Fees: Transaction processing and onboarding fees levied directly by payment gateways (Razorpay, Stripe, Cashfree, Juspay).

A refund claim for technical non-performance will only be entertained if our engineering team is unable to resolve the critical defect within the mutually agreed remediation window.

To request a milestone cancellation or refund, please follow these steps:

• Step 1 — Email Application: Send an email from your authorized corporate email to support@kkwebmart.com with the subject: Refund Request — [Your Company Name] — [Invoice/Project ID].
• Step 2 — Provide Particulars: Include your invoice number, date of payment, reason for cancellation, and preferred bank account details (Account Name, Account Number, IFSC Code, Bank Branch).
• Step 3 — Assessment & Verification: Our finance and engineering leads will review the logged sprint hours and deliverables within two (2) business days and issue a formal refund approval note.

Once a refund request is verified and approved in writing:

• Turnaround Time: Funds are processed and disbursed within 5 to 7 business days of approval.
• Payment Method: Refunds are credited strictly back to the original payment source (original bank account via NEFT/RTGS/IMPS, UPI handle, or originating card gateway).
• Confirmation: A formal bank settlement reference / UTR number will be emailed to you immediately upon successful dispatch.

For clients enrolled in monthly maintenance retainers, ongoing feature support, or proprietary SaaS licenses:

• Subscriptions can be cancelled at any time by providing fifteen (15) days' written notice prior to the start of the next billing cycle.
• Current active month fees are non-refundable as server resources and dedicated engineering hours are pre-allocated.
• No future charges will be levied following the conclusion of the active billing cycle.